We sincerely welcome your comments. And if you have any ideas that can improve our service, please let us know. Whether it’s a suggestion, compliment or complaint, the feedback you give is the key to improving our products and services.
The copyright of this website and all text, graphics, images, software and other materials on this website is owned by Wenchuan International or its licensors.
For assistance, please call 4001 203 612 or email us directly [email protected]。
Your feedback helps us to maintain a high level of service and provide products and services that meet your needs. If you have any suggestions to help us improve our service, please feel free to contact us.
Please let us know if you think our staff has excellent performance or find something you particularly like on our website.
We understand that even well-run institutions can get things wrong. If there are any problems you would like to complain about, please contact us at any time and let us have the opportunity to solve these problems. We will investigate the complaint, answer your questions and do everything we can to restore your confidence in us.
In order to better assist us in helping you, we recommend that you follow a simple five-step process:
2.For current transactions, please contact the trading room; and please contact customer service for previous transactions or other matters.
3.Transfer to a higher-level supervisor
4.Contact the compliance, internal audit and risk management supervisors
5.Please collect all the supporting documents about the complaint, figure out the questions you asked us to answer and think about how we should decide.
Then If you register as a customer and accept the services of the company, you must accept the business terms of the company. Your relationship with Wenchuan International and the responsibilities of Wenchuan International for the services that the company provided for you are subject to the terms of business. Although Wenchuan International regularly update the website, it does not guarantee that the information or materials contained in the website reflect the latest information or is accurate, or that the products or services listed on the website are currently valid. Wenchuan International may change the information posted on this website at any time without notice.
In addition to the description of services that mentioned above, the website and all software and other information on the website are provided to you in accordance with the "current situation" and "existing conditions", which cannot guarantee its accuracy, timeliness or completeness. All representations and warranties, whether express, implied, statutory or otherwise, to the extent permitted by law, including but not limited to any warranties or conditions relating to accuracy, timeliness, marketability, quality satisfaction or fitness for a particular or any purpose, are hereby excluded.
Because of your use, delay use or inability to access this website, or because of any other reasons that are connected with this website, including but not limited to any indirect, special, incidental, or secondary damage caused by downloading any software from this website , and including but not limited to the damage, data loss, income or profit loss of your computer, computer system of computer set, Wenchuan International will not assume any responsibility to you.
Then, if the issue involves current or recent transactions, please contact the trading room directly. Please keep in mind that if you can contact us in the shortest period of time, we will have the opportunity to help you solve the problem with the easiest and fastest way. If the issue involves a transaction that occurred before, then contacting our customer service officer may be the best way. Our staff will review the situation in a comprehensive manner and resolve these issues as soon as possible.
If at this stage, the problem has not been solved or is not satisfactorily dealt with. Please ask the responsible person to report the matter to their supervisor. We will provide you with the name and contact details of the person who is responsible for investigating your complaint. Please be assured that we will grant the responsible person the necessary authority to review your case.
If the issue cannot be resolved, then you can consider reporting it to the compliance, internal audit and risk management supervisors. The supervisor will conduct an independent review and contact you directly.
You can write to：
The compliance, internal audit and risk management supervisors
Wenchuan International Co., Ltd.
The Financial Services Centre Stoney Ground Kingstown St. Vincent & the Grenadines
Or send an email to：[email protected]
Our goal is that most cases can be resolved within 15 working days. However, some complex things may take longer to handle. If so, we will let you know our progress.